FAQ

• To know before you book
  • Rates

    Only on our website you will find the best rates

  • What does the price include?

    Overnight stay in the selected room type, buffet breakfast. Tourist tax is not included

  • Payment

    Is made on arrival, except for "non-refundable" reservations

  • Guarantee

    A credit card is required as a guarantee during the booking process, the Hotel reserves the right to pre-authorise the full amount of the reservation when it becomes unmodifiable/cancellable

  • Which credit cards do you accept to confirm the reservation?

    Visa, American Express and Mastercard

  • Can I guarantee the reservation and/or pre-pay for a gift if I don't have a credit card?

    Yes, for this please write to reservation@palaceviareggio.com

  • How can I pay at c/in?

    Credit card, Bancomat, Postepay, or cash

  • Can I cancel my reservation without charge?

    You can cancel your reservation in accordance with the cancellation policy on the reservation page for the chosen date

  • Changes to your booking

    After you have made your reservation you will receive a confirmation email, where you will find a section to click on for any changes and/or cancellations, the change can be made in accordance with the cancellation policy for the date booked, which can be found on the reservations page for the chosen date

  • Room description and equipment

    Click below for a description of all our room types: https://www.palaceviareggio.com/en/where-to-stay-viareggio

  • Separate beds

    This must be indicated in the notes field of the booking

  • Are pets allowed?

    Rooms are available for those travelling with their pets. There is an extra charge of €30 for extra cleaning at the time of departure. We recommend purchasing in the appropriate section after choosing the room

  • Privacy

    Click below to see our policy https://www.palaceviareggio.com/en/privacy

• To know before arrival
  • Check-in

    At any time after 2 p.m., the hotel is manned 24 hours a day. If you plan to arrive earlier, we will be happy to accommodate you and if your room is not available, we will store your luggage in our luggage room

  • Check-out

    Any time before 11 a.m., the hotel is manned 24 hours a day. If you plan to leave later, we will store your luggage in our luggage room free of charge

  • Parking

    Parking is available on the street in adjacent areas at a daily rate agreed with the municipality. During the months of June to September, car parking is available on city streets, with dedicated staff at a cost of Euro 10.00 per trip

• How to reach us
  • Address

    Via Flavio Gioia, 2 - 55049 Viareggio (LU) - Tel. 0584 46134 https://www.google.it/maps/place/Palace+Hotel/@43.8739238,10.2372393,17z/data=!3m1!4b1!4m9!3m8!1s0x12d5a1ed7b1857f5:0x213f9396070b0846!5m2!4m1!1i2!8m2!3d43.87392!4d10.2398142!16s%2Fg%2F1td44wn5?entry=ttu

  • Car

    A11 and A12 exit Viareggio/Camaiore: There are two exits on the motorway, one along the A12 (Genova Rosignano) the other for those coming from Florence on the A11. Exit the motorway and follow the signs for Viareggio, when you reach the seafront in a southerly direction, the Hotel is visible from the seafront; Via F. Gioia, 2

  • Train

    Viareggio is well connected to the main Italian cities, you can get there on the White Arrows route to the Tuscan coast, and/or from Florence via Pisa. You can reach the Hotel Palace by taxi, or it is a 17-minute walk

  • Plane

    The reference airport is G. Galilei Airport in Pisa (26 km). Other nearby airports are A. Vespucci in Florence (94km) and G. Marconi in Bologna (176km). From all airports you can reach Viareggio by train or by motorway

• During your stay
  • Wi-Fi

    High-speed, available free of charge to all guests in common areas and rooms

  • Catering

    https://www.palaceviareggio.com/it/hotel-con-ristorante-viareggio

  • Tourist information

    The Reception is manned 24H, available to provide you with information on parking, Beach Resort reservations, shopping, Tours in Tuscany or the Cinque Terre, exhibitions or events taking place during your stay in Versilia and for any support to make your stay more comfortable

  • Safe

    All rooms are equipped with an electronic safe protected by a numeric code

• After your stay
  • Object forgotten at the hotel

    If you realise you have forgotten something at our hotel, please write to us at reservation@palaceviareggio.com, we will confirm whether or not it has been found, and directions for collection

  • How was your stay with us?

    We would like to have your opinion on your stay, allowing us to monitor the quality of our services to bring them closer to your expectations; guest satisfaction is our primary goal; you can write to me directly at manager@palaceviareggio.com

  • How can I book again?

     Always via our website, where you will find the best rates

For further information : info@palaceviareggio.com